Privacy Policy

This Privacy Policy explains how Shenzhen Faelan Link Co., Ltd. ("FAELAN", "we", "us") collects, uses, and protects personal data when you visit faelanlink.com or contact us. We are a B2B manufacturer of AI home cameras and OEM/ODM camera solutions; this website is intended for business customers, distributors and brand partners.

1. Who we are

Shenzhen Faelan Link Co., Ltd.
3rd Floor, Building B, No. 4 West Zone, Shangxue Sci-Tech Park, Xinxue Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email: info [at] faelanlink.com

2. What data we collect

We only collect the data you choose to give us, plus standard technical data:

Information you provide

• Inquiry form / email / WhatsApp: your name, company name, country, email, WhatsApp/phone number, estimated order quantity, and any message content you send us.

Information collected automatically

• Analytics: via Google Analytics 4 we collect anonymized usage data such as pages viewed, approximate location (country/region), device and browser type, and referring source.
• Server & security logs: IP address, request time and user agent, processed by our hosting and CDN provider (Cloudflare) for security and performance.

3. How we use your data

• To respond to your inquiries and provide quotations, samples and OEM/ODM proposals.
• To communicate with you about your request via email or WhatsApp.
• To operate, secure and improve our website.
• To comply with legal and accounting obligations.

We do not sell your personal data, and we do not use it for unrelated advertising.

4. Cookies and analytics

Our website uses cookies and similar technologies for two purposes: (a) essential operation and security, and (b) Google Analytics 4 to understand how visitors use the site. You can disable cookies in your browser settings; essential functions will still work. For Google's practices, see the Google Privacy Policy.

5. Third parties we share data with

We share limited data only with service providers that help us run the website and respond to you:

• Google Analytics — website usage analytics.
• Cloudflare — CDN, security and DNS.
• Email / transactional service provider — to deliver inquiry notifications and replies.
• WhatsApp (Meta) — if you choose to contact us via WhatsApp, your messages are processed under Meta's terms.

6. International transfers

We are based in Shenzhen, China, and serve customers worldwide. By contacting us, you understand that your data may be processed in China and in the countries where our service providers operate. We take reasonable measures to protect your data wherever it is processed.

7. How long we keep your data

We retain inquiry and business-contact data for as long as needed to handle your request and maintain our business relationship, and as required by applicable law. You may ask us to delete it at any time (see Section 8).

8. Your rights

Depending on your jurisdiction (including under the EU/UK GDPR), you may have the right to access, correct, delete, or restrict the processing of your personal data, and to withdraw consent. To exercise any of these rights, email us at info [at] faelanlink.com and we will respond within a reasonable time.

9. Data security

We use HTTPS encryption, access controls and reputable infrastructure providers to protect your data. No method of transmission over the internet is 100% secure, but we work to safeguard your information using commercially reasonable measures.

10. Children

Our website and products are sold business-to-business and are not directed at children. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest version.

12. Contact

For any privacy question or request, contact:
Shenzhen Faelan Link Co., Ltd.
Email: info [at] faelanlink.com